REFUNDS + RETURNS

Order Fulfilment
  • Every scented product is handmade and poured in-house, therefore a period of 2-5 working days is required, prior to your order being shipped.
  • Where possible, your order may be fulfilled sooner. In busier periods it may take slightly longer.
  • We will always contact you if there is a delay in shipping your order.
  • We are unfortunately unable to cancel your order once it has been dispatched.
  • Should you wish to cancel your order, please email hello@belmontpellier.com to discuss.
  • Royal Mail Tracked 24 (1-2 working days)
  • Royal mail Tracked 48 (2-3 working days)
  • Local Collection – Free (Collect your order from our Harrogate base at a pre-arranged time) 
  • In order to conclude a parcel has been lost, please allow a period of 7 working days from the shipped date.
  • After this, please contact hello@belmontpellier.com and we will begin an investigation into its whereabouts. 
  • Our returns policy lasts 30 days from the date of any purchase.
  • If 30 days, have passed, unfortunately we will be unable to offer a refund.
  • To be eligible for a return, your item must be unopened and unused, be in its original packaging and in perfect condition. Your return must also arrive safely back to us, without any damage.
  • If one or more of the above criteria is not met, we will be unable to process a refund. 
  • Please note, we can not cover the cost of any return shipping charges, unless the item you received was damaged, faulty or incorrect. It is at the buyers discretion whether the return postage is tracked and/or insured. If your returned goods go missing during transit, we are unfortunately unable to offer a refund. 
  • Once your return has been received by us, we will process your refund request as quickly as possible and will notify you by email once your refund has been processed.
  • Refunds are issued to the same method of payment that was use to make the purchase.
  • Please note that delivery charges are not refunded.
  • Customers will be liable for postage costs to return an item, please obtain a proof of postage as we cannot be liable for items lost in the post.
  • All of our products are thoroughly checked, prior to shipping, to ensure they are of the highest quality and match the product description you were provided with at the time of purchasing.
  • Occasionally, damaged items can be missed at the time of dispatch as as such, a replacement will be provided, as long as you are able to provide photo evidence of said damage.
  • If it appears the product has been dropped or misused since safely arriving to you, we reserve the right not to process a refund.
  • In rare instances whereby a product has become faulty during use, it is essential that you have followed the product care guide card, provided within your order.
  • When resolving any issues relating to faults during use, we will require photographic evidence and may require further information to ensure a resolution is met.
  • If the product has been misused and/or the relevant care card hasn’t been followed, we are unable to provide a refund or replacement.
  • All of our fragranced wax products contain natural wax, therefore natural imperfections may be visible before or during use.
  • This can include minor cracks (due to noticeable room temperature changes) or frosting/colour changes. None of the aforementioned surface imperfections will negatively affect the performance of the product and therefore are not criteria fitting of damage or faults.
  • Please ensure you follow all of the product care and usage guidance provided within your order, to achieve the best performance from your products.
  • To get in touch and ask any questions, please email hello@belmontpellier.com.
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